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| 1 903776 28 7 | £ 6.99 | £6.00 |
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The author begins with advice on what to consider before starting to write. In dealing with the different forms of written communication, Bonny divides his subject into internal and external more >>>
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| 1870471229 | £ 6.99 | £6.00 |
Author : John Townsend
The Challengers Pocketbook is a collection of 24 portraits of ’difficult’ participants encountered on training courses and at meetings. Meet the Trapper, the Griper, the Silent Cynic, the more >>>
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| 1903776228 | £ 6.99 | £6.00 |
Author : Fleming & Taylor
There are four key stages to coaching, namely assessing current performance levels, setting outcomes for learning, agreeing tactics/initiating action, and giving feedback. The author explains each more >>>
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| 1 903776198 | £ 6.99 | £6.00 |
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| 1903776252 | £ 6.99 | £6.00 |
Author : Tony Newby & Sean McManus
It covers why good service matters, the differences between good and bad service, performance standards, turning complaints into opportunities, listening to customers, assertiveness and good service, more >>>
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| 1 903776007 | £ 6.99 | £6.00 |
Author : Neil Russell-Jones
It covers everything you need to know on the subject, from understanding the key components of a decision to a framework for decision-making with methodologies and case studies. It also looks at the more >>>
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| 1 870471 76 8 | £ 6.99 | £6.00 |
Author : Ian Flemming
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| 1 870471 56 3 | £ 6.99 | £6.00 |
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Author : Susan Norman & Eva Hoffman
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Author : Stewart Wright and John Sponton
Recruiting successful candidates leads to improved performance, increased customer satisfaction, enhanced organisational reputation, greater staff morale and a positive reflection on those involved more >>>
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| 1 903776 34 1 | £ 6.99 | £6.00 |
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Author : Donovan & Townsend
The Training Needs Analysis Pocketbook will ensure that your people development solutions are tied to the organisation’s strategic plans and objectives. The authors’ aim is to simplify TNA and to more >>>
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| 1 903776 24 4 | £ 6.99 | £6.00 |
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