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1 903776 28 7 £ 6.99 £6.00
Business Writing Pocketbook
Author :
The author begins with advice on what to consider before starting to write. In dealing with the different forms of written communication, Bonny divides his subject into internal and external   more >>>
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1870471229 £ 6.99 £6.00
challengers-7042136 Challenger’s Pocketbook
Author : John Townsend
The Challengers Pocketbook is a collection of 24 portraits of ’difficult’ participants encountered on training courses and at meetings. Meet the Trapper, the Griper, the Silent Cynic, the   more >>>
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1903776228 £ 6.99 £6.00
Coaching Pocketbook
Author : Fleming & Taylor
There are four key stages to coaching, namely assessing current performance levels, setting outcomes for learning, agreeing tactics/initiating action, and giving feedback. The author explains each   more >>>
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1 903776198 £ 6.99 £6.00
Competencies Pocketbook
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1903776252 £ 6.99 £6.00
Customer Service Pocketbook
Author : Tony Newby & Sean McManus
It covers why good service matters, the differences between good and bad service, performance standards, turning complaints into opportunities, listening to customers, assertiveness and good service,   more >>>
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1 903776007 £ 6.99 £6.00
Decision-Making Pocketbook
Author : Neil Russell-Jones
It covers everything you need to know on the subject, from understanding the key components of a decision to a framework for decision-making with methodologies and case studies. It also looks at the   more >>>
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1 870471 76 8 £ 6.99 £6.00
Developing People Pocketbook
Author : Ian Flemming
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Empowerment Pocketbook
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Facilitator’s Pocektbook
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18070471709 £ 6.00 £6.00
ict-pb-s-2929615 ICT in the Classroom Pocketbook
Author :
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induction-5770843 Induction Pocketbook
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Influencing Pocketbook
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Interviewer’s Pocketbook
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Leadership Pocketbook
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Manager’s Pocketbook
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Managing Change Pocketbook
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Managing Upwards Pocketbook
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Mentoring Pocketbook
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1 870471 56 3 £ 6.99 £6.00
Motivation Pocketbook
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People Manager’s Pocketbook
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Performance Management Pocketbook
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resolving-conflict-4170932 Resolving Conflict Pocketbook
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Self-Managed Development Pocketbook
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Starting in Management Pocketbook
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stepping20stones-1057104 Stepping Stones to Accelerated Learning
Author : Susan Norman & Eva Hoffman
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. £ 18.99 £16.00
Teamworking Pocketbook
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The Creative Manager’s Pocketbook
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The Managing Recuitment Pocketbook
Author : Stewart Wright and John Sponton
Recruiting successful candidates leads to improved performance, increased customer satisfaction, enhanced organisational reputation, greater staff morale and a positive reflection on those involved   more >>>
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1 903776 34 1 £ 6.99 £6.00
The Meetings Pocketbook
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The Time Management Pocketbook
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Training Needs Analysis Pocketbook
Author : Donovan & Townsend
The Training Needs Analysis Pocketbook will ensure that your people development solutions are tied to the organisation’s strategic plans and objectives. The authors’ aim is to simplify TNA and to   more >>>
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1 903776 24 4 £ 6.99 £6.00

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