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1 870471 45 8 £ 6.99 £6.00
challengers-8698444 Challenger’s Pocketbook
Author : John Townsend
The Challengers Pocketbook is a collection of 24 portraits of ’difficult’ participants encountered on training courses and at meetings. Meet the Trapper, the Griper, the Silent Cynic, the   more >>>
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1903776228 £ 6.99 £6.00
Customer Service Pocketbook
Author : Tony Newby & Sean McManus
It covers why good service matters, the differences between good and bad service, performance standards, turning complaints into opportunities, listening to customers, assertiveness and good service,   more >>>
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1 903776007 £ 6.99 £6.00
Decision-Making Pocketbook
Author : Neil Russell-Jones
It covers everything you need to know on the subject, from understanding the key components of a decision to a framework for decision-making with methodologies and case studies. It also looks at the   more >>>
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1 870471 76 8 £ 6.99 £6.00
Discipline Pocketbook
Author : Stuart Emmett
Unacceptable behaviour, substandard work, poor morale, frequent absences, bad relationships, awkwardness … The Discipline Pocketbook looks at the causes and how you should respond. It stresses the   more >>>
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1870471903 £ 6.99 £6.00
Diversity Pocketbook
Author : Linbert Spencer
The Diversity Pocketbook is for everyone with responsibility for directing, managing, supervising or influencing others within an organisation. It describes how to: formulate a strategy that values   more >>>
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1903776031 £ 6.99 £6.00
E-Commerce Pocketbook
Author : Will Rowan
The first chapter defines e-commerce, citing seven things to know and eight things to do. The five business benefits of e-commerce are then explored, followed by details of how being online has   more >>>
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1870471822 £ 6.99 £6.00
Emotional Intelligence Pocketbook
Author : Margaret Chapman
In The Emotional Intelligence Pocketbook author Margaret Chapman – a consulting occupational psychologist, trainer and researcher in personal and professional development of managers and HR   more >>>
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1 870471 95 4 £ 6.99 £6.00
Employment Law Pocketbook
Author : Malcolm Martin and Tricia Jackson
The Employment Law Pocketbook will provide managers and HR professionals with a quick and ready grasp of employment law. Written from the perspective of employers rather than lawyers, the pocketbook   more >>>
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1903776147 £ 6.99 £6.00
Energy & Well-Being Pocketbook
Author : Gillian Burn
The Energy & Well-being Pocketbook will show you how to work more healthily and boost your energy, drive and enthusiasm. With a background in the health sector and a Masters degree in exercise and   more >>>
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1 903776 09 0 £ 6.99 £6.00
Hook Your Audience
Author : Patrick Forsyth
Hook Your Audience is a speaker’s resource book, full of stories, quotations, quips, overheard remarks, proverbs, sayings and miscellaneous words of wit and wisdom with which to enliven,   more >>>
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1870471784 £ 9.99 £9.00
icebreakers-1797171 Icebreakers Pocketbook
Author : Tizzard & Evans
The Icebreakers Pocketbook contains some 40 original activities that will enable trainers to add impact to their training workshops. The activities are grouped together according to their suitability   more >>>
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1 903776 05 8 £ 6.99 £6.00
ict-pb-s-7579748 ICT in the Classroom Pocketbook
Author :
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. £ 6.99 £6.00
Impact & Presence Pocketbook
Author : Pam Jones & Jane Van Hool
The Impact & Presence Pocketbook explains the importance of impact and shows readers how to develop a congruent and personal presence, enhance their leadership skills, create an atmosphere in their   more >>>
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1 903776 18 X £ 6.99 £6.00
Key Account Managers Pocketbook
Author : Roger Jones
The Key Account Manager’s Pocketbook gives practical advice on how to keep and develop important customers, thereby maximising ongoing revenue streams, reducing sales costs, improving   more >>>
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1870471423 £ 6.99 £6.00
Learner’s Pocketbook
Author : Paul Hayden
’The Learner’s Pocketbook’, writes Tony Buzan in his foreword, ’is a considered and intelligent introduction to this intriguing field, and will start the ’learner of   more >>>
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1 870471 30 X £ 6.99 £6.00
Managing Your Appraisal Pocketbook
Author : Max A. Eggert
The Managing Your Appraisal Pocketbook is written from the appraisee’s standpoint. It encourages people to take charge of their own career development by preparing for and properly using   more >>>
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1870471385 £ 6.99 £6.00
Marketing Pocketbook
Author :
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1903776155 £ 6.99 £6.00
Networking Pocketbook
Author :
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£ 6.99 £6.00
nlp-6132470 NLP Pocketbook
Author : Gillian Burn Openers & Closers Pocketbook Click to enlarge Authors: Alan Evans & Paul Tizzard ISBN: 1 903776 30 9 Pages: 112 Price: £6.99 Available Spring 2005

Hot on the heels of   more >>>

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1 903776 31 7 £ 6.99 £6.00
Openers & Closers Pocketbook
Author : Alan Evans & Paul Tizzard
The emphasis of The Openers & Closers Pocketbook is on simple activities that require the minimum amount of preparation – in the authors’ words, ’grab and go’ activities that will   more >>>
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1 903776 30 9 £ 6.99 £6.00
Personal Success Pocketbook
Author :
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£ 6.99 £6.00
positivemental-6055433 Positive Mental Attitude Pocketbook
Author : Douglas Miller ’The only restriction on personal fulfilment is a self-imposed limiting mentality that denies opportunity or doesn’t seek to stretch itself and reach its potential.

’Trainer,   more >>>

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1 903776 32 5 £ 6.99 £6.00
Problem Behaviour Pocketbook
Author :
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1870471717 £ 6.99 £6.00
Project Management Pocketbook
Author :
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1870471636 £ 6.99 £6.00
resolving-conflict-3377968 Resolving Conflict Pocketbook
Author :
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£ 6.99 £6.00
Salespersons Pocketbook
Author :
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187047192x £ 6.99 £6.00
Self-Managed Development Pocketbook
Author :
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£ 6.99 £6.00
Stress Pocketbook
Author :
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£ 6.99 £6.00
Succeeding at Interviews Pocketbook
Author :
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. £ 6.99 £6.00
The Business Planning Pocketbook
Author :
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187047158x £ 6.99 £6.00
The Business Presenters Pocketbook
Author :
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1870471482 £ 6.99 £6.00
The C.R.M. Pocketbook
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1870471970 £ 6.99 £6.00
The Communicators Pocketbook
Author :
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1870471415 £ 6.99 £6.00
The Controlling Absenteeism Pocketbook
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1870471644 £ 6.99 £6.00
The Cross-Cultural Business Pocketbook
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1870471733 £ 6.99 £6.00
The Cultural Gaffes Pocketbook
Author :
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1870471431 £ 6.99 £6.00
The E-Customer Care Pocketbook
Author :
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187047189x £ 6.99 £6.00
handling_complaints-3021749 The Handling Complaints Pocketbook
Author :
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£ 6.99 £6.00
The Improving Efficiency Pocketbook
Author :
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1870471776 £ 6.99 £6.00
The Improving Profitability Pocketbook
Author :
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187047144x £ 6.99 £6.00
The International Trade Pocketbook
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1870471997 £ 6.99 £6.00
The Managing Budgets Pocketbook
Author :
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1870471342 £ 6.99 £6.00
The Managing Cashflow Pocketbook
Author :
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1870471334 £ 6.99 £6.00
The Negotiators Pocketbook
Author :
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1870471849 £ 6.99 £6.00
The Problem Solving Pocketbook
Author :
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190377604x £ 6.99 £6.00
The Quality Pocketbook
Author :
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1870471210 £ 6.99 £6.00
The Sales Excellence Pocketbook
Author :
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1870471571 £ 6.99 £6.00
The Telephone Skills Pocketbook
Author :
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£ 6.99 £6.00
The Telesales Pocketbook
Author :
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1870471393 £ 6.99 £6.00
The Time Management Pocketbook
Author :
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£ 6.99 £6.00
Thinker’s Pocketbook
Author :
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. £ 6.99 £6.00
Vocal Skills Pocketbook
Author :
The advice and information will be relevant not just to public speaking events but also to numerous other situations such as interviews, meetings and speaking on the telephone. The pocketbook is   more >>>
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1 903776 17 1 £ 6.99 £6.00

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