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| 1 870471 45 8 | £ 6.99 | £6.00 |
Author : John Townsend
The Challengers Pocketbook is a collection of 24 portraits of ’difficult’ participants encountered on training courses and at meetings. Meet the Trapper, the Griper, the Silent Cynic, the more >>>
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| 1903776228 | £ 6.99 | £6.00 |
Author : Tony Newby & Sean McManus
It covers why good service matters, the differences between good and bad service, performance standards, turning complaints into opportunities, listening to customers, assertiveness and good service, more >>>
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| 1 903776007 | £ 6.99 | £6.00 |
Author : Neil Russell-Jones
It covers everything you need to know on the subject, from understanding the key components of a decision to a framework for decision-making with methodologies and case studies. It also looks at the more >>>
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| 1 870471 76 8 | £ 6.99 | £6.00 |
Author : Stuart Emmett
Unacceptable behaviour, substandard work, poor morale, frequent absences, bad relationships, awkwardness … The Discipline Pocketbook looks at the causes and how you should respond. It stresses the more >>>
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| 1870471903 | £ 6.99 | £6.00 |
Author : Linbert Spencer
The Diversity Pocketbook is for everyone with responsibility for directing, managing, supervising or influencing others within an organisation. It describes how to: formulate a strategy that values more >>>
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| 1903776031 | £ 6.99 | £6.00 |
Author : Will Rowan
The first chapter defines e-commerce, citing seven things to know and eight things to do. The five business benefits of e-commerce are then explored, followed by details of how being online has more >>>
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| 1870471822 | £ 6.99 | £6.00 |
Author : Margaret Chapman
In The Emotional Intelligence Pocketbook author Margaret Chapman – a consulting occupational psychologist, trainer and researcher in personal and professional development of managers and HR more >>>
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| 1 870471 95 4 | £ 6.99 | £6.00 |
Author : Malcolm Martin and Tricia Jackson
The Employment Law Pocketbook will provide managers and HR professionals with a quick and ready grasp of employment law. Written from the perspective of employers rather than lawyers, the pocketbook more >>>
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| 1903776147 | £ 6.99 | £6.00 |
Author : Gillian Burn
The Energy & Well-being Pocketbook will show you how to work more healthily and boost your energy, drive and enthusiasm. With a background in the health sector and a Masters degree in exercise and more >>>
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| 1 903776 09 0 | £ 6.99 | £6.00 |
Author : Patrick Forsyth
Hook Your Audience is a speaker’s resource book, full of stories, quotations, quips, overheard remarks, proverbs, sayings and miscellaneous words of wit and wisdom with which to enliven, more >>>
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| 1870471784 | £ 9.99 | £9.00 |
Author : Tizzard & Evans
The Icebreakers Pocketbook contains some 40 original activities that will enable trainers to add impact to their training workshops. The activities are grouped together according to their suitability more >>>
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| 1 903776 05 8 | £ 6.99 | £6.00 |
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Author : Pam Jones & Jane Van Hool
The Impact & Presence Pocketbook explains the importance of impact and shows readers how to develop a congruent and personal presence, enhance their leadership skills, create an atmosphere in their more >>>
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| 1 903776 18 X | £ 6.99 | £6.00 |
Author : Roger Jones
The Key Account Manager’s Pocketbook gives practical advice on how to keep and develop important customers, thereby maximising ongoing revenue streams, reducing sales costs, improving more >>>
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| 1870471423 | £ 6.99 | £6.00 |
Author : Paul Hayden
’The Learner’s Pocketbook’, writes Tony Buzan in his foreword, ’is a considered and intelligent introduction to this intriguing field, and will start the ’learner of more >>>
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| 1 870471 30 X | £ 6.99 | £6.00 |
Author : Max A. Eggert
The Managing Your Appraisal Pocketbook is written from the appraisee’s standpoint. It encourages people to take charge of their own career development by preparing for and properly using more >>>
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| 1870471385 | £ 6.99 | £6.00 |
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| 1903776155 | £ 6.99 | £6.00 |
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Author : Gillian Burn Openers & Closers Pocketbook Click to enlarge Authors: Alan Evans & Paul Tizzard ISBN: 1 903776 30 9 Pages: 112 Price: £6.99 Available Spring 2005
Hot on the heels of more >>>
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| 1 903776 31 7 | £ 6.99 | £6.00 |
Author : Alan Evans & Paul Tizzard
The emphasis of The Openers & Closers Pocketbook is on simple activities that require the minimum amount of preparation – in the authors’ words, ’grab and go’ activities that will more >>>
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| 1 903776 30 9 | £ 6.99 | £6.00 |
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Author : Douglas Miller ’The only restriction on personal fulfilment is a self-imposed limiting mentality that denies opportunity or doesn’t seek to stretch itself and reach its potential.
’Trainer, more >>>
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| 1 903776 32 5 | £ 6.99 | £6.00 |
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| 1870471717 | £ 6.99 | £6.00 |
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The advice and information will be relevant not just to public speaking events but also to numerous other situations such as interviews, meetings and speaking on the telephone. The pocketbook is more >>>
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| 1 903776 17 1 | £ 6.99 | £6.00 |
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